Welcome to UHMC Continuing Education
UHMC continuing education offers career training and professional development courses in a wide range of topics including The Arts, Apprenticeship, Business, Computer Technology, Farming, Fitness, Food innovation, Hawaiian Culture, Languages, Youth Programs, Sustainability and Customized Training. No matter where you are in life, UHMC continuing education is your source for lifelong learning on Maui.
To explore our available courses select the Training Programs menu to browse program areas and see what course are available. To enroll in a course select the course title to expand the course details and select Add to Cart to register.
ServSafe Food Handler training is basic sanitation certification for managers and staff working in certified kitchens. Textbook and exams are included. Those who pass the exam with scores 75% or better, receive a Food Handler Certificate valid for three years. This ANSI certification is approved by the Department of Health due to revised statutes effective September 2018. ServSafe Food Handler training is basic sanitation certification for managers and staff working in certified kitchens. Textbook and exams are included. Those who pass the exam with scores 75% or better, receive a Food Handler Certificate valid for three years. This ANSI certification is approved by the Department of Health due to revised statutes effective September 2018. ServSafe Food Handler training is basic sanitation certification for managers and staff working in certified kitchens. Textbook and exams are included. Those who pass the exam with scores 75% or better, receive a Food Handler Certificate valid for three years. This ANSI certification is approved by the Department of Health due to revised statutes effective September 2018. ServSafe Food Handler training is basic sanitation certification for managers and staff working in certified kitchens. Textbook and exams are included. Those who pass the exam with scores 75% or better, receive a Food Handler Certificate valid for three years. This ANSI certification is approved by the Department of Health due to revised statutes effective September 2018. ServSafe Food Handler training is basic sanitation certification for managers and staff working in certified kitchens. Textbook and exams are included. Those who pass the exam with scores 75% or better, receive a Food Handler Certificate valid for three years. This ANSI certification is approved by the Department of Health due to revised statutes effective September 2018. This professional certification provides required training to employees in areas of sanitation safety, personal hygiene and temperature controls in the hospitality, wholesale and retail food industries. With successful passing of the examination, participants will receive a ServSafe Food Manager certificate. Food Safety certification participants who wish take this class must enroll a minimum of seven days prior to the certification exam date and purchase materials: Servsafe Manager 7th Ed Textbook with online exam voucher. (Available at the UHMC Bookstore) Those who pass the exam with scores 75% or better, receive a five-year ServSafe Certification. This professional certification provides required training to employees in areas of sanitation safety, personal hygiene and temperature controls in the hospitality, wholesale and retail food industries. With successful passing of the examination, participants will receive a ServSafe Food Manager certificate. Food Safety certification participants who wish take this class must enroll a minimum of seven days prior to the certification exam date and purchase materials: Servsafe Manager 7th Ed Textbook with online exam voucher. (Available at the UHMC Bookstore) Those who pass the exam with scores 75% or better, receive a five-year ServSafe Certification. Hazardous Materials Awareness – A FEMA Certified Course The Hazardous Materials Awareness course provides attendees from all backgrounds with knowledge and practical experience in essential, awareness-level hazardous materials competencies as defined by NFPA 1072: Standard for Hazardous Materials/Weapons of Mass Destruction Emergency Response Personnel Professional Qualifications and NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents. The Hazardous Materials Awareness course provides students with training to proficiency in identifying hazardous materials; utilizing the U.S. Department of Transportation’s 2020 Emergency Response Guidebook (ERG) to identify hazardous materials risks and protective actions, utilizing hazard communication documents to identify hazardous materials risks and protective actions, and determining awareness-level personnel and public protective actions. Hospital Emergency Response Training for Mass Casualty Incidents – A FEMA Certified Course Hospital Emergency Response Training for Mass Casualty Incidents (HERT) is one-day course designed to provide medical operation guidance to hospitals, emergency medical services (EMS), healthcare facility personnel, assisted living, hospice and others who may become involved in a mass casualty incident (MCI). The course provides the healthcare emergency receiver with an understanding of the relationship between a Hospital Incident Command System (HICS), a scene Incident Command System (ICS), and other incident management systems used by municipal Emergency Operations Centers (EOC). The course also provides guidance for Hospital Emergency Response Team design, development, and training. Below are some, but not all, of the critical skill sets learned during this training program: Analyze the need for, composition of, and use of a Hospital Emergency Response Team during an emergency, MCI, or disaster situation. Understand the hazards associated with Chemical, Biological, Radiological, Nuclear, and Explosive (CBRNE) materials. Identify the criteria used for assessing patient medical attention priority using triage systems. Recognize the step-by-step procedures for ambulatory and no ambulatory decontamination performed in response to an MCI. Select and use the appropriate level of PPE as hospital first receivers in response to a disaster involving patient contamination. Understand and apply terms as Source Capture, Source Control, Barrier Face Coverings and Respiratory protection. Apply the proper techniques for monitoring or surveying patients for chemical, biological, or radiological contamination. Conduct appropriate cut-out and decontamination operations for victims and staff during response to an MCI involving contamination. American Sign Language is for those who are interested in support of the hard of hearing, and deaf communities. These skills can be applied to professional interpreting, education, tourism & hospitality, trades, retail sales, law enforcement and emergency services, Healthcare, judicial system, public parks and recreation, visual arts, entertainment, athletic, and transportation industries. This interactive course will offer students etiquette, best practices, social norms and communication skills in American Sign Language (ASL). We will focus on observing expressive and receptive skills through the use of hand signage. Students will be introduced to members of the deaf and hard of hearing community to practice acquired language skills in social settings. Rewinding the Bio-clock: the How and What we can do about it. Energy and health are up to us. What prevents the rejuvenating process is lifestyle, belief, and environmental factors. When we remove the sources that prevent health and vitality, the body and mind’s innate intelligence self-regulates and regenerates. In this course, you will learn how herbs and foods, breath and movement, updated traditional health practices, new science, and bio-hacks can regenerate the body, mind, and spirit. We’ll explore the human energy system, the immune system, our vital organs, and a healthy brain. We’ll look into the signs of aging and hormonal decline, as well as longevity and health strategies. Whether you wish to heal chronic illness, improve your quality of life, or simply enhance your sense of aliveness, this course is for you. There will be a Rejuvenation program given. *(Due to COVID-19 CDC guidelines, this class will have limited in-person seating. Those that wish may take this class through ZOOM media platform from the convenience of their home. TBD) This is a Face-to-Face lecture class in the Ike Lea 144 Lecture Hall. Please do not consume food or drink inside the UHMC facility. This is a Face-to-Face lecture class in the Ike Lea 144 Lecture Hall. Please do not consume food or drink inside the UHMC facility. Hazardous Materials Awareness – A FEMA Certified Course The Hazardous Materials Awareness course provides attendees from all backgrounds with knowledge and practical experience in essential, awareness-level hazardous materials competencies as defined by NFPA 1072: Standard for Hazardous Materials/Weapons of Mass Destruction Emergency Response Personnel Professional Qualifications and NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents. The Hazardous Materials Awareness course provides students with training to proficiency in identifying hazardous materials; utilizing the U.S. Department of Transportation’s 2020 Emergency Response Guidebook (ERG) to identify hazardous materials risks and protective actions, utilizing hazard communication documents to identify hazardous materials risks and protective actions, and determining awareness-level personnel and public protective actions. Hospital Emergency Response Training for Mass Casualty Incidents – A FEMA Certified Course Hospital Emergency Response Training for Mass Casualty Incidents (HERT) is one-day course designed to provide medical operation guidance to hospitals, emergency medical services (EMS), healthcare facility personnel, assisted living, hospice and others who may become involved in a mass casualty incident (MCI). The course provides the healthcare emergency receiver with an understanding of the relationship between a Hospital Incident Command System (HICS), a scene Incident Command System (ICS), and other incident management systems used by municipal Emergency Operations Centers (EOC). The course also provides guidance for Hospital Emergency Response Team design, development, and training. Below are some, but not all, of the critical skill sets learned during this training program: Analyze the need for, composition of, and use of a Hospital Emergency Response Team during an emergency, MCI, or disaster situation. Understand the hazards associated with Chemical, Biological, Radiological, Nuclear, and Explosive (CBRNE) materials. Identify the criteria used for assessing patient medical attention priority using triage systems. Recognize the step-by-step procedures for ambulatory and no ambulatory decontamination performed in response to an MCI. Select and use the appropriate level of PPE as hospital first receivers in response to a disaster involving patient contamination. Understand and apply terms as Source Capture, Source Control, Barrier Face Coverings and Respiratory protection. Apply the proper techniques for monitoring or surveying patients for chemical, biological, or radiological contamination. Conduct appropriate cut-out and decontamination operations for victims and staff during response to an MCI involving contamination. American Sign Language is for those who are interested in support of the hard of hearing, and deaf communities. These skills can be applied to professional interpreting, education, tourism & hospitality, trades, retail sales, law enforcement and emergency services, Healthcare, judicial system, public parks and recreation, visual arts, entertainment, athletic, and transportation industries. This interactive course will offer students etiquette, best practices, social norms and communication skills in American Sign Language (ASL). We will focus on observing expressive and receptive skills through the use of hand signage. Students will be introduced to members of the deaf and hard of hearing community to practice acquired language skills in social settings.Culinary Arts
ServSafe Food Handler Basic Certification
Section - CULN6100-033
Maui College | $199 Section - CULN6100-034
Maui College | $199 Section - CULN6100-035
Maui College | $199 Section - CULN6100-036
Maui College | $199 Section - CULN6100-037
Maui College | $199 Electrician
ONLINE: Electrician Continued Competency
Section - TRAD8302-048
Maui College | Don Suzuki | $79
A PICTURE ID AND YOUR ELECTRICIANS LICENSE WILL BE NEEDED FOR YOUR CLASS. For questions about licensing: State of Hawaii Board of Electricians and Plumbers tel:808.586.3000 http://www.cca.hawaii.gov Students who can not take UHMC class, an exam is given by an independent company - Prometrics Hawaii More information on testing can be found at /www.prometric.com/hawaii **Dates Tentative Healthcare Administration
Dental Assisting
Section - HLTH6505-009
Maui College | $1800 Healthcare And Caregiver Services
Dental Assisting
Section - HLTH6505-009
Maui College | $1800 Pharmacy Technician Immersion
Section - HLTH6700-003
Steven Farmer | $1800
Course includes 30 hours of in-person clinical lab time (schedule to be determined).Hospitality
Creative Event Planning & Management
Section - HOSP6220-005
Maui College | Mark Malone | $289 Section - HOSP6220-006
Maui College | Mark Malone | $289 Customer Service Training
Section - HOSP6310-026
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.Section - HOSP6310-027
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.Section - HOSP6310-028
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.Section - HOSP6310-029
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers. Managing with Aloha_CPD
Managing with Aloha explores nineteen different Hawaiian values, and demonstrates how managers can bring these universal values into every kind of business practice today. With many examples drawn from her own successful career as a manager, Say eloquently shares her tested common-sense approaches to blending social and economic goals of business enterprise in ways that define a healthy sensibility for working and living Every day, somewhere in the world, Aloha comes to life. As we live and breathe, our Aloha Spirit can define the epitome of sincere, gracious, and intuitively perfect customer service given from one person to another. If they are to prosper with honor and integrity, managers everywhere must proactively perpetuate this culture as a way of business life, and Managing with Aloha shows us how.Section - HOSP3108-005
Maui College | Charen Kepler | $299 ServSafe Food Manager Certification & Exam
Section - HOSP8110-066
Maui College | Dwight Nakao | $299 Section - HOSP8110-067
Maui College | Dwight Nakao | $299 Industry and Trades
HVAC, Refrigerants and Basic Controls: EPA Exam Prep
Section - TRAD6100-017
$649 Hazardous Materials Awareness – A FEMA Certified Course
Section - PS6001-001
Maui College | Dennis Terpin | $199 Section - PS6001-002
Maui College | Dennis Terpin | $199 Hospital Emergency Response Training for Mass Casualty Incidents
Section - PS6002-001
Maui College | Dennis Terpin | $199 Section - PS6002-002
Maui College | Dennis Terpin | $199 ONLINE: Electrician Continued Competency
Section - TRAD8302-048
Maui College | Don Suzuki | $79
A PICTURE ID AND YOUR ELECTRICIANS LICENSE WILL BE NEEDED FOR YOUR CLASS. For questions about licensing: State of Hawaii Board of Electricians and Plumbers tel:808.586.3000 http://www.cca.hawaii.gov Students who can not take UHMC class, an exam is given by an independent company - Prometrics Hawaii More information on testing can be found at /www.prometric.com/hawaii **Dates Tentative Standardized Awareness Training Program, Introduction to Terrorism. FEMA
Section - PS6003-001
Maui College | Dennis Terpin | $199 Section - PS6003-002
Maui College | Dennis Terpin | $199 Language and Communication
Intermediate American Sign Language
Section - LANG6707-003
Maui College | Gary Hall | $199
In this intermediate course, students will learn to apply communication skills in American Sign Language (ASL) based on previous training. The course will focus on observing expressive and receptive skills through the use of hand signage. Students will be introduced to members of the deaf and hard of hearing community to practice acquired language skills in social settings. All students are welcome but, the instructor is strongly suggests taking LANG6709 Introduction to ASL prior to this intermediate class. Introduction to American Sign Language
Section - LANG6709-009
Maui College | Gary Hall | $199 Section - LANG6709-010
Maui College | Gary Hall | $199 Personal Enrichment
Cleanse and Rejuvenate with Malik Cotter: Phase Two
Section - ENR6616-003
Maui College | Malik Cotter | $199 Section - ENR6616-005
Maui College | Malik Cotter | $199 Pharmacy
Pharmacy Technician Immersion
Section - HLTH6700-003
Steven Farmer | $1800
Course includes 30 hours of in-person clinical lab time (schedule to be determined).Refrigeration and A/C
HVAC, Refrigerants and Basic Controls: EPA Exam Prep
Section - TRAD6100-017
$649 Safety and Compliance
Hazardous Materials Awareness – A FEMA Certified Course
Section - PS6001-001
Maui College | Dennis Terpin | $199 Section - PS6001-002
Maui College | Dennis Terpin | $199 Hospital Emergency Response Training for Mass Casualty Incidents
Section - PS6002-001
Maui College | Dennis Terpin | $199 Section - PS6002-002
Maui College | Dennis Terpin | $199 Standardized Awareness Training Program, Introduction to Terrorism. FEMA
Section - PS6003-001
Maui College | Dennis Terpin | $199 Section - PS6003-002
Maui College | Dennis Terpin | $199 Sign Language
Intermediate American Sign Language
Section - LANG6707-003
Maui College | Gary Hall | $199
In this intermediate course, students will learn to apply communication skills in American Sign Language (ASL) based on previous training. The course will focus on observing expressive and receptive skills through the use of hand signage. Students will be introduced to members of the deaf and hard of hearing community to practice acquired language skills in social settings. All students are welcome but, the instructor is strongly suggests taking LANG6709 Introduction to ASL prior to this intermediate class. Introduction to American Sign Language
Section - LANG6709-009
Maui College | Gary Hall | $199 Section - LANG6709-010
Maui College | Gary Hall | $199
Business Computing
Computers for Beginners
Section - COM6001-049
Maui College | Ben Howard | $139
Section - COM6001-050
Maui College | Ben Howard | $139
Intermediate Windows
Section - COM6007-021
Maui College | Ben Howard | $179
Section - COM6007-022
Maui College | Ben Howard | $179
Introduction to Windows
Section - COM6006-024
Maui College | Ben Howard | $179
Microsoft Excel Essentials
Section - COM6017-028
Maui College | Ben Howard | $269
Section - COM6017-029
Maui College | Ben Howard | $269
Microsoft Excel Intermediate
Section - COM6018-024
Maui College | Ben Howard | $289
Section - COM6018-025
Maui College | Ben Howard | $289
Section - COM6018-026
Maui College | Ben Howard | $289
Microsoft Word Essentials
Section - COM6015-024
Maui College | Ben Howard | $269
Section - COM6015-025
Maui College | Ben Howard | $269
Microsoft Word Intermediate
Section - COM6016-022
Maui College | Ben Howard | $289
Spreadsheets for Beginners
Section - COM6005-033
Maui College | Ben Howard | $149
Section - COM6005-034
Maui College | Ben Howard | $149
Word Processing for Beginners
Section - COM6004-034
Maui College | Ben Howard | $149
Section - COM6004-035
Maui College | Ben Howard | $149
Business and Professional Studies
Customer Service Training
Section - HOSP6310-026
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Section - HOSP6310-027
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Section - HOSP6310-028
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Section - HOSP6310-029
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Computers and Technology
Computers for Beginners
Section - COM6001-049
Maui College | Ben Howard | $139
Section - COM6001-050
Maui College | Ben Howard | $139
Intermediate Windows
Section - COM6007-021
Maui College | Ben Howard | $179
Section - COM6007-022
Maui College | Ben Howard | $179
Introduction to Windows
Section - COM6006-024
Maui College | Ben Howard | $179
Microsoft Excel Essentials
Section - COM6017-028
Maui College | Ben Howard | $269
Section - COM6017-029
Maui College | Ben Howard | $269
Microsoft Excel Intermediate
Section - COM6018-024
Maui College | Ben Howard | $289
Section - COM6018-025
Maui College | Ben Howard | $289
Section - COM6018-026
Maui College | Ben Howard | $289
Microsoft Word Essentials
Section - COM6015-024
Maui College | Ben Howard | $269
Section - COM6015-025
Maui College | Ben Howard | $269
Microsoft Word Intermediate
Section - COM6016-022
Maui College | Ben Howard | $289
Spreadsheets for Beginners
Section - COM6005-033
Maui College | Ben Howard | $149
Section - COM6005-034
Maui College | Ben Howard | $149
Word Processing for Beginners
Section - COM6004-034
Maui College | Ben Howard | $149
Section - COM6004-035
Maui College | Ben Howard | $149
WordPress: Blogging Basics
Section - COM6022-028
Maui College | Ben Howard | $169
Section - COM6022-029
Maui College | Ben Howard | $169
Customer Service
Customer Service Training
Section - HOSP6310-026
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Section - HOSP6310-027
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Section - HOSP6310-028
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Section - HOSP6310-029
Maui College | $300
Did you know that 75% of all people making decisions are based on the first 2 minutes of an interaction? Positive human communication is crucial in representing and branding your business. Knowledge and experience in customer service can make the difference between growing or diminishing your business. This class will benefit front line staff, and representatives, and will deliver the following learning objectives interactively: Define “Customer Service” Identify the difference between internal and external customers Explore techniques for delivering excellent customer service. Examine the impact of unsatisfactory customer service Share techniques for helping customers with complaints. Greeting customers. Phone etiquette (this is a must for some). Identify ways to communicate effectively and respectfully with customers, and co-workers.
Web Development
WordPress: Blogging Basics
Section - COM6022-028
Maui College | Ben Howard | $169
Section - COM6022-029
Maui College | Ben Howard | $169
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